The Citizenry

The Citizenry is a Dallas-based retailer founded in 2014 that specializes in ethically crafted and sustainably sourced home goods. With a focus on celebrating the people behind their products, they travel the world to partner with master artisans, blending modern style with time-tested techniques. By eliminating middlemen and selling directly to customers online, The Citizenry offers handmade goods at more reasonable prices than traditional luxury boutiques. They prioritize fair trade standards, paying artisans fairly for their skills, and are committed to sustainability with organic materials, non-toxic certifications, responsible forestry methods, and ethical sourcing of wool and leather.

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The Citizenry

Overview

Headquarters

Dallas, Texas

Year Founded

2014

Parent Company

None

Related Brands

William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation

Price

Welcome Discount

None

Price Range

$$-$$$

Free Shipping

On Select Items

Return Policy

30-day

Design

Aesthetic

Global Modern

Design Services

Not Available

Designer Collaborations

Yes

Quality

Quality Level

Mid-High

Reviews on Website

No

Furniture Product Warranty

5-year

Distribution

The Citizenry is a retailer that operates through both online and showroom channels, offering a range of furniture and furnishings. They have a trade program in place, which includes a 10% trade discount. With their focus on quality craftsmanship and sustainable materials, The Citizenry strives to provide customers with unique and responsibly-made products for their homes. Through their online platform and physical showrooms, they aim to create an immersive shopping experience that allows customers to discover and purchase thoughtfully designed pieces for their living spaces.

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Store Types

Online, Showroom

Product Types

Furniture, Furnishings

Trade Program

Yes

Trade Discount

10%

Services

The Citizenry is a company that offers White Glove Delivery for their products. While they do not specify a product warranty, they do offer made-to-order items and the option to purchase swatches for a fee. However, they do not have an in-house design team or offer designer collaborations. In addition, they do not provide in-house design services or have a registry available for customers. Overall, The Citizenry focuses on delivering high-quality products with personalized options, but does not offer extensive design or collaboration services.

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White Glove Delivery

White Glove Delivery

Registry Available

No

Made-to-Order Items

Yes

Free Swatches

Available for a Fee

The Citizenry

Image source:

The Citizenry

Sustainability Mission

The Citizenry is a retailer that prioritizes people and the planet, offering home goods with soul and a story. They celebrate the individuals behind their products, fostering connections across cultures and continents. Their designs combine ethical craftsmanship with elevated design, guaranteeing fair trade processes and paying double the wage requirement. Partnering with master artisans, they create exclusive collections using all-natural materials and age-old craft techniques that have low carbon emissions and zero waste. The Citizenry is committed to sustainability, sourcing organic cotton, ensuring nontoxic bedding, responsibly sourcing wood products, and ethically sourcing wool and leather materials.

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Sustainable Product Certifications and Programs

The Citizenry is a home goods retailer that prioritizes sustainability and ethical practices. They have 100% of their products made with fair trade processes audited by the World Fair Trade Organization. They pay double the fair trade wage requirement and partner with master artisans from around the world to create exclusive collections. The products are crafted using all-natural, organic materials and age-old, small batch craft techniques, resulting in low carbon emissions and zero waste. Their cotton bedding and bath towels are certified organic by GOTS, while their bedding and bath essentials are free of harmful chemicals according to OEKO-TEX® standards. Additionally, 100% of their wood products are responsibly sourced, some being certified by FSC or SVLK, and their wool and leather materials are ethically sourced.

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Sustainable and Equitable Labor Programs

The Citizenry is a home retailer that prioritizes sustainable and equitable labor practices. They partner with master artisans from around the world to create exclusive collections, ensuring that every design is crafted with fair trade standards. The company pays 2x the fair trade wage requirement, setting new standards for social responsibility. In fact, they are the first home retailer to have 100% of their products audited and guaranteed by the World Fair Trade Organization. Additionally, The Citizenry sources their materials responsibly, using organic cotton, nontoxic bedding, sustainably sourced wood, and ethically sourced wool and leather.

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Frequently Asked Questions

What is The Citizenry?

The Citizenry is a socially conscious home decor brand that partners with artisans from around the globe to create exclusive, handcrafted pieces. The company focuses on sustainable practices, fair wages, and high-quality materials, offering everything from hand-loomed textiles to furniture.

Where is The Citizenry furniture made?

The Citizenry's furniture is made by local artisans in multiple countries, such as Mexico, India, Vietnam, and Argentina. Each piece is crafted in small batches, ensuring attention to detail and a connection to the heritage and traditions of the region it comes from.

Who owns The Citizenry?

The Citizenry is owned by its co-founders, Carly Nance and Rachel Bentley, who started the company with the aim to build a direct-to-consumer home goods brand that celebrates and preserves artisanal craftsmanship.

When was The Citizenry founded?

The Citizenry was founded in 2014 with a mission to provide a unique platform for artisanal craftsmanship and to share the stories of artisans from around the world.

Why is The Citizenry so expensive?

The Citizenry items are priced higher due to several key factors: the use of high-quality, sustainable materials; the artisanal, handcrafted nature of their products; fair trade practices; and their commitment to ethical production, which includes paying fair wages to the artisans. The investment in a piece from The Citizenry is an investment in quality, exclusivity, and ethical production.

What style is The Citizenry?

The Citizenry offers a curated blend of modern and traditional design, reflecting the unique cultural heritages of the artisans with whom they partner. Their aesthetic is often described as contemporary with global influences, characterized by minimalistic and timeless pieces designed to fit seamlessly into various interior design styles.

What is The Citizenry's return policy?

The Citizenry's return policy states that they do not accept returns since they are committed to the high quality and uniqueness of their products. However, if there's an issue with your order, customers are encouraged to contact their customer service team to resolve any problems or concerns.

Does The Citizenry have physical locations?

No, The Citizenry operates primarily as an online storefront. This model allows them to connect directly with consumers without the overhead of traditional brick-and-mortar stores, maintaining their commitment to providing high-quality items from artisans around the world at a more accessible price point. They do, however, occasionally host pop-up shops and events in various locations.

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Self-Claimed Sustainability

Hem great design can enrich lives. That’s what we believe at Hem. As an independent design brand and platform for progressive thinking, we aim to inspire the creative community through collaboration, innovation and experimentation.We collaborate with vanguard designers and renowned European manufacturers to deliver

Handcrafted

Artisan Handmade

Local

Assembled in the USA

Assembled in the USA

Low-VOC

Nontoxic

Reclaimed

Recycled

Upcycled

Salvaged Wood

Water-Based Finishes

Water Efficient

Recycled Water

Organic Cotton

Responsibly Sourced Materials

Eco Delivery

Contributor

Christi Farrell

Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.

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