Where is Article furniture made?
Article furniture is made in various locations around the world. They work directly with manufacturers in countries like Vietnam, China, India, and Indonesia to produce their high-quality furniture pieces. By collaborating with these skilled craftsmen, Article is able to offer a wide range of stylish and affordable furniture options.
Who owns Article?
Article is a privately owned company. It was founded by four entrepreneurs: Aamir Baig, Fraser Hall, Andy Prochazka, and Sam Prochazka. Together, they had a vision of providing modern and well-designed furniture at accessible prices. Since its inception in 2013, Article has grown into a successful online furniture retailer that serves customers worldwide.
How do I take care of my Article furniture?
To ensure the longevity and beauty of your Article furniture, it's important to follow proper care instructions. Here are some general tips:
- Dust regularly: Use a soft cloth or microfiber duster to remove dust from your furniture surfaces.
- Avoid direct sunlight: Prolonged exposure to sunlight can cause fading or discoloration. Consider placing your furniture away from direct sunlight or use curtains/blinds to protect them.
- Clean spills immediately: If any liquid spills on your furniture, blot it gently with a clean cloth or paper towel.
- Use appropriate cleaning products: Follow the manufacturer's recommendations for cleaning specific materials like fabric upholstery or wood finishes.
- Avoid harsh chemicals: Harsh cleaners can damage the finish or fabric of your furniture. Stick to mild soap and water solutions or specialized cleaners recommended by the manufacturer.
Remember to also refer to the care instructions provided by Article for each specific piece of furniture you own.
Can I return or exchange my Article furniture?
Yes, Article offers a hassle-free return and exchange policy for their customers' convenience. If you're not completely satisfied with your purchase, you can initiate a return within 30 days of delivery. The furniture should be in its original condition and packaging to qualify for a full refund.
To initiate a return or exchange, simply contact Article's customer support team. They will guide you through the process and provide you with all the necessary information.
Does Article offer a warranty on their furniture?
Yes, Article provides a limited warranty on their furniture to ensure customer satisfaction and confidence in their products. The warranty coverage varies depending on the specific item purchased.
For upholstery, Article offers a one-year warranty against manufacturing defects. This includes issues like broken frames, loose joints, or faulty stitching. For other furniture categories like case goods (e.g., tables, dressers) and lighting fixtures, Article typically provides a two-year warranty against manufacturing defects.
It's important to note that the warranty does not cover normal wear and tear or damage caused by misuse or improper care. To learn more about Article's warranty policy and specific coverage details, visit their website or contact their customer support team.
How do I contact Article's customer support?
If you have any questions, concerns, or need assistance with your Article furniture, their customer support team is readily available to help. You can reach them through various channels:
- Phone: Call the toll-free number provided on their website during business hours.
- Email: Send an email to the designated customer support email address found on their website.
- Live Chat: Use the live chat feature on Article's website for real-time assistance.
Article strives to provide excellent customer service and aims to address inquiries promptly and efficiently.
Can I visit an Article showroom?
Yes! If you prefer to see and experience Article furniture in person before making a purchase, you can visit one of their showrooms. At present, Article has showrooms located in various cities across North America.
To find the nearest showroom to your location and check its operating hours, visit Article's website and navigate to their Showroom page. Plan your visit and have the opportunity to explore their furniture collection firsthand.
