West Elm

West Elm is a home furnishings retailer that uses design to help the environment, communities, and customers. The company's products are 95% designed in-house, and 60% of sales support sustainability initiatives. West Elm is a leader in sustainability, supporting small American-made businesses and collaborating with artisan collectives around the world. Certified organic cotton bedding and bath towels are sustainably sourced, and wood furniture is sustainably sourced. Certified nontoxic furniture has been screened for over 100,000 chemicals and VOCs. Founded in 2002, West Elm is headquartered in Brooklyn, NY.

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West Elm



Brooklyn, New York

Year Founded


Parent Company

Williams-Sonoma, Inc.

Related Brands

William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation


Welcome Discount


Price Range


Free Shipping

On Select Items

Return Policy




Mid-Century Modern

Design Services


Designer Collaborations



Quality Level


Reviews on Website


Furniture Product Warranty



West Elm is a retailer of furniture and furnishings, with both online and showroom channels. With a trade program in place, customers can enjoy a 20% discount on all products. West Elm's distribution strategy focuses on providing customers with convenient shopping options, as well as access to quality products at discounted prices. Through the combination of online and showroom retail channels, West Elm is able to reach more customers and provide them with multiple options for purchasing products. Additionally, the trade program allows for further discounts that help promote customer loyalty and satisfaction.

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Store Types

Online, Showroom

Product Types

Furniture, Furnishings

Trade Program


Trade Discount



West Elm offers customers a comprehensive suite of services to make shopping for furniture and home décor easy and enjoyable. Customers can take advantage of free swatches, the ability to order made-to-order items, and access to an in-house design team for advice. The company also collaborates with designers on exclusive collections and provides in-house design services. Customers can further enjoy convenience with the availability of a registry and White Glove Delivery service. West Elm strives to provide customers with an exceptional shopping experience.

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White Glove Delivery

White Glove Delivery

Registry Available


Made-to-Order Items


Free Swatches


West Elm

Image source:

West Elm

Sustainability Mission

West Elm is committed to sustainability and reducing its environmental impact. The company sources organic and sustainably sourced materials, such as FSC-certified wood, recycled polyester, and organic cotton. Its products are certified nontoxic and free from harmful chemicals. West Elm also uses handcrafted and local materials, as well as contract grade, low-VOC, reclaimed, recycled, upcycled, water-based finishes, and water efficient materials. By doing so, the company has saved 2.3 billion liters of water in 2019 and kept 66 million plastic bottles out of landfills in 2020.

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Sustainable Product Certifications and Programs

West Elm is committed to sustainability and is proud to offer GOTS Certified, FSC Certified, OCS Certified, OEKO-TEX® Standard 100, Global Recycled Standard, Recycled Claims Standard, Greenguard Gold Certified and REACH certified products. These certifications ensure that all materials used are low-impact and sourced sustainably in order to create less waste. Products are also tested for harmful chemicals in order to guarantee safe quality.

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Sustainable and Equitable Labor Programs

West Elm is committed to ethical labor practices, certifying with Fair Trade USA, Better Cotton Initiative, Craftmark, HERproject and Nest's Ethical Handcraft Program. These organizations promote equitable working conditions and wages, as well as human rights standards in the workplace. Furthermore, they seek to educate farmers in sustainable practices and support women's economic empowerment. West Elm's efforts guarantee employees safe working environments with fair compensation.

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Frequently Asked Questions

Where is West Elm Furniture Made?

West Elm furniture is produced through a combination of in-house manufacturing and partnerships with global artisans and suppliers. While the company's headquarters is based in Brooklyn, New York, they source and manufacture products from a network of craftspeople and factories across the world, including the United States, India, Vietnam, and other countries. West Elm is known for its commitment to handcrafted and sustainably sourced products, which means that the origin of their furniture can span multiple locations with a focus on fair trade and eco-friendly practices.

Who Owns West Elm?

West Elm is owned by Williams-Sonoma Inc., which is a publicly traded company. It operates as one of the company’s portfolio brands alongside others such as Pottery Barn and Williams-Sonoma Home. West Elm was established in 2002 as a branch of Williams-Sonoma Inc., aimed at bringing modern, affordable design to consumers.

How Sustainable is West Elm Furniture Production?

West Elm is recognized for its commitment to sustainability, with numerous initiatives under its belt. The company aims to incorporate organic, sustainably sourced, and recycled materials into their product lines wherever possible. They've pledged to make substantial percentages of their products align with these sustainable practices, focusing on reducing environmental impacts and promoting ethical labor practices with programs such as Fair Trade Certified production.

Does West Elm Offer Customizable Furniture Options?

Yes, West Elm offers a range of customizable furniture options to their customers. This includes an assortment of sofas, chairs, and beds that come in various fabric choices and finishes, allowing customers to personalize their selections to fit their individual style and decor needs. Custom pieces are crafted to order, which entails an extended delivery timeframe compared to ready-made items.

What is West Elm's Return Policy?

West Elm has a detailed return policy that accommodates customer satisfaction. For non-custom furniture, customers may return eligible items within a specified period, usually 30 days with proof of purchase. Items must be in original, unused condition. For custom and made-to-order items, returns or exchanges might not be accepted due to the personalized nature of these products. Customers should review West Elm's return policy thoroughly before making a purchase to understand the conditions and procedures.

Can Customers Visit a West Elm Store to View Products?

Yes, customers can visit physical retail locations to view West Elm products. The brand has a number of stores across the United States and internationally. In the stores, customers can experience the quality and style of West Elm furniture firsthand and seek assistance from their in-store associates. The West Elm store locator tool on their website can help customers find their nearest store.

Is There a Warranty on West Elm Furniture?

West Elm offers a limited warranty on their furniture items, protecting customers against material and workmanship defects. The length and coverage of the warranty vary depending on the type of furniture purchased. Consumers should inquire or review warranty information at the time of purchase to understand the specific coverage for their items. Normal wear and tear, misuse, or unsuitable care are typically not covered under the warranty.

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Self-Claimed Sustainability

Hem great design can enrich lives. That’s what we believe at Hem. As an independent design brand and platform for progressive thinking, we aim to inspire the creative community through collaboration, innovation and experimentation.We collaborate with vanguard designers and renowned European manufacturers to deliver


Artisan Handmade


Assembled in the USA

Assembled in the USA






Salvaged Wood

Water-Based Finishes

Water Efficient

Recycled Water

Organic Cotton

Responsibly Sourced Materials

Eco Delivery


Christi Farrell

Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.

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