Crate & Barrel

Crate & Barrel Holdings is an international destination for contemporary and modern furniture, housewares and decor that help people welcome life in. With over 100 stores and franchise partners in 9 countries, Crate and Barrel employs 7,500 associates across Crate and Barrel and CB2. We curate inspiration for the home, connecting the creative work of artisans and designers to people and places around the world. Our lifestyle brands offer exclusive designs and timeless style with digital design tools for seamless shopping solutions. We prioritize sustainability through climate neutrality, sustainable materials, ethical supply chains, circular solutions, empowered employees, conscious customers, digital responsibility and more.

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Crate & Barrel



Northbrook, Illinois

Year Founded


Parent Company

The Otto Group

Related Brands

William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation


Welcome Discount

10% Off Full Price Items

Price Range


Free Shipping

On Select Items

Return Policy




Traditional, Transitional

Design Services


Designer Collaborations



Quality Level


Reviews on Website


Furniture Product Warranty



Crate & Barrel offers its products through online retail channels and showrooms. Their product offerings include furniture and furnishings. They have a trade program in place that provides customers with a 20% discount on their purchases. To maximize reach, Crate & Barrel has made sure that their products are available across all possible retail channels. This allows customers to purchase the same product online or in-store, ensuring convenience and flexibility when shopping with them. Crate & Barrel's strategy for distributing their products is to be as accessible as possible for customers, creating an experience that is both convenient and cost-effective.

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Store Types

Online, Showroom

Product Types

Furniture, Furnishings

Trade Program


Trade Discount



Crate & Barrel offers a wide selection of quality furniture, home decor, and accessories with an in-house design team and designer collaborations. Customers can take advantage of an extensive Registry program as well as free swatches. The company also offers White Glove Delivery service, allowing customers to have their purchases delivered and assembled in their homes. For those looking for custom pieces, Crate & Barrel also offers Made to Order items. The retailer’s service strategy is to provide customers with the best selection of products and services, from product delivery to customized design solutions.

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White Glove Delivery

White Glove Delivery

Registry Available


Made-to-Order Items


Free Swatches


Crate & Barrel

Image source:

Crate & Barrel

Sustainability Mission

Crate & Barrel is committed to making changes to create a better world for tomorrow. They are dedicated to using more sustainable materials, sourcing ethically, and testing products for quality assurance. With initiatives such as climate neutrality, sustainable materials, ethical supply chains, circular solutions and empowering employees, they are striving to reduce their environmental impact and carbon footprint. They use FSC certified wood, organic cotton and recycled packaging. All textiles are tested to national standards and STANDARD 100 by OEKO-TEX® labeled upholstery and textiles are free of harmful substances. Ongoing investments in green building facilities, US upholsterers and manufacturers ensure responsible practices throughout the organization. Additionally they offer support to Feeding America®, Good 360, My Block My Hood My City (M3) as well as commit to increasing Black-owned business representation in their products. Crate & Barrel promises organic cotton and Assembled in the USA products.

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Sustainable Product Certifications and Programs

Crate & Barrel is committed to using more responsibly sourced materials, including FSC-certified wood, preferred fibers and recycled packaging. OEKO-TEX® Standard 100 certified upholstery and textiles have passed safety tests for the presence of harmful substances. Over 600 Crate & Barrel products are OEKO-TEX® certified. Organic cotton is grown without chemicals or pesticides, reducing CO2 by 46%, energy consumption by 62% and irrigated water consumption by 90%. GREENGUARD Gold Certified furniture contributes to cleaner air for kids and their families. GOTS Certified textiles are tested to National Standards for the highest quality products. All catalogs and shopping bags are printed on 100% FSC-certified paper.

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Sustainable and Equitable Labor Programs

Crate & Barrel has adopted the amfori BSCI Code of Conduct, which includes eleven principles such as fair wages and health, safety and environmental protections. Social audits are conducted to evaluate vendor compliance with the code and suppliers are engaged in continuous social and environmental improvement. The company also supports the Fifteen Percent Pledge to increase Black-owned business representation in their products.

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Frequently Asked Questions

Where is Crate & Barrel Furniture Made?

Crate & Barrel sources its furniture from a global network of artisans and manufacturers. Their products are made in multiple countries including the United States, Italy, Portugal, Poland, and India, among others. The emphasis is on quality craftsmanship and materials, regardless of the locale. This international production approach allows them to offer a diverse range of styles and designs.

Who Owns Crate & Barrel?

Crate & Barrel is owned by Otto Group, a German retail and services group that is one of the world's largest e-commerce companies. Otto Group acquired Crate & Barrel in 1998. Since then, Crate & Barrel has continued to grow and expand under its parent company, maintaining its reputation as a leading retailer for high-quality home furnishings.

How Do Crate & Barrel Furniture Materials Impact Indoor Air Quality?

Crate & Barrel is committed to offering products that not only look beautiful but also promote a healthy home environment. They prioritize the use of sustainably sourced materials and follow strict guidelines to reduce volatile organic compounds (VOCs), which can impact indoor air quality. Through careful selection of materials and finishes, Crate & Barrel aims to minimize the release of these potentially harmful compounds into your home.

What Eco-Friendly Practices Does Crate & Barrel Follow?

Crate & Barrel is dedicated to sustainability and incorporates eco-friendly practices throughout its operations. This includes designing products with sustainability in mind, using Forest Stewardship Council (FSC)-certified wood, and reducing waste by recycling packaging materials. Additionally, Crate & Barrel offers a selection of products crafted from recycled and renewable materials, supporting environmental consciousness in interior design.

Is Crate & Barrel Furniture Covered Under Warranty?

Yes, Crate & Barrel furniture comes with a manufacturer's warranty that covers defects in materials and workmanship for a specified period. The warranty period can vary by product type, but it generally provides reassurance to customers that they are purchasing a quality item. For detailed information about the warranty terms for a specific product, customers can refer to Crate & Barrel's customer service or the documentation provided with the purchase.

How Can I Maintain My Crate & Barrel Furniture?

To maintain the appearance and durability of your Crate & Barrel furniture, it’s important to follow the care instructions specific to the material of your piece. General maintenance tips include:

  • Dusting with a soft, dry cloth
  • Using coasters to prevent moisture damage
  • Cleaning spills promptly with a clean, damp cloth and mild detergent, if appropriate
  • Avoiding exposure to direct sunlight to prevent fading
  • For upholstered items, vacuuming regularly and using fabric protectors when necessary

Always refer to the care guidelines provided with your furniture for the best results.

Can I Visit a Crate & Barrel Store to See the Furniture in Person?

Absolutely! Crate & Barrel encourages customers to visit their local stores to experience the furniture firsthand. Their stores showcase a variety of displays, providing inspiration for home design and a tactile experience for shoppers. Find the nearest Crate & Barrel store by using the store locator on their website, which provides addresses, operating hours, and contact information.

For further inquiries or assistance, Crate & Barrel customer support can be contacted via phone, email, or through their website's contact form. They are available to help with questions about products, orders, and services offered.

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Self-Claimed Sustainability

Hem great design can enrich lives. That’s what we believe at Hem. As an independent design brand and platform for progressive thinking, we aim to inspire the creative community through collaboration, innovation and experimentation.We collaborate with vanguard designers and renowned European manufacturers to deliver


Artisan Handmade


Assembled in the USA

Assembled in the USA






Salvaged Wood

Water-Based Finishes

Water Efficient

Recycled Water

Organic Cotton

Responsibly Sourced Materials

Eco Delivery


Christi Farrell

Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.

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