Where is Hem furniture produced?
Hem furniture is produced across a global network of manufacturing sites. Hem partners with factories located in countries such as Lithuania, Latvia, Italy, Poland, Portugal, Slovenia, and Sweden. These facilities are chosen for their expertise in specific materials and manufacturing techniques, ensuring high-quality and well-crafted furniture that aligns with Hem's design ethos.
Who owns Hem?
Hem was originally founded by Petrus Palmér, one of the co-founders of the acclaimed design brand One Nordic, which later evolved into Hem. As of my knowledge cutoff in 2023, it remains a privately owned company. Petrus Palmér, with his entrepreneurial spirit and background in design, continues to lead the company, focusing on Hem's mission to create original, timeless furniture accessible to the design-savvy public.
What is Hem known for in the design world?
Hem is recognized for its commitment to contemporary design and collaborations with renowned designers and artists worldwide. The company stands out for its innovative approach to customization, allowing customers to tailor products to their preferences online. Its catalog boasts a range of furniture, lighting, and accessories characterized by Scandinavian design principles—minimalism, functionality, and a focus on detail.
How does Hem ensure the sustainability of its furniture?
Hem is committed to sustainability in its manufacturing processes, from the selection of materials to the end product. The company prioritizes the use of responsibly sourced materials, such as FSC-certified wood, recycled fabrics, and metals. Hem also focuses on creating durable, long-lasting designs to minimize environmental impact and has implemented practices to reduce waste and carbon footprint throughout the production and supply chain.
What is Hem's return policy on furniture?
Hem offers a customer-friendly return policy to ensure satisfaction with your purchase. Customers have the right to return products within a specified period, typically 14 days after delivery, for a refund or exchange. The items must be in their original condition and packaging to be eligible for return. Detailed return instructions are provided on Hem's website, and it is advised that customers review the return policy specific to their location to understand any variations that might apply.
Does Hem offer warranties on their furniture?
Hem provides a limited warranty on all its furniture to cover potential manufacturing defects. The standard warranty period typically covers the first few years following purchase, and it includes issues like faulty workmanship or materials. Customers are urged to consult the warranty specifics on Hem's website or contact customer support for exact terms and duration of warranty coverage.
Can customers visit a Hem showroom or physical store?
While Hem operates primarily as an online retailer, they occasionally offer showrooms or physical retail experiences in select locations around the world. To find out if there is a Hem showroom or pop-up store near you, check the latest information on Hem's website under the store locator or events section. Customers can also view virtual showroom tours or request samples of materials when shopping online to aid in their purchasing decision.
How can customers get in touch with Hem's customer service?
Hem provides various methods to contact their customer support team for inquiries or assistance:
- Email: Reach out via the customer service email address listed on the contact page of Hem's website.
- Phone: Call the customer support number during the business hours posted on their website.
- Contact Form: Fill out a form directly on the Hem website, and the support team will respond accordingly.
For timely and efficient assistance, Hem encourages customers to have their order details ready when reaching out to the customer service team.
