Hem is a progressive design brand and platform that collaborates with vanguard designers and renowned European manufactures to deliver high-quality furnishings. Their goal is to inspire creativity and drive the industry forward through innovation and experimentation. Hem offers sustainably sourced materials and products built to last, while their business model focuses on owned channels and a direct connection with their customers. They are committed to the value of great design, empowering employees, and reducing their environmental impact. Founded in 2014 in Stockholm, Sweden, Hem strives for excellence in all aspects of their operations.

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Stockholm, Sweden

Year Founded


Parent Company

Ormand AG

Related Brands

William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation


Welcome Discount


Price Range


Free Shipping


Return Policy




Scandinavian Modern

Design Services

Not Available

Designer Collaborations



Quality Level


Reviews on Website


Furniture Product Warranty



Hem is a retail company specializing in furniture and furnishings. Their distribution strategy involves selling products online and through showrooms, as well as offering a Trade Program with a 25% discount. This allows customers to access their products in multiple ways, providing convenient options for both purchasing and delivery. Hem also leverages the Trade Program to maximize customer satisfaction and loyalty, creating an attractive incentive for frequent buyers. This combination of accessibility, convenience, and value makes Hem's distribution strategy highly competitive in the market.

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Store Types

Online, Showroom

Product Types

Furniture, Furnishings

Trade Program


Trade Discount



Hem provides white glove delivery to select cities, as well as offering product warranties and free swatches. They offer made to order items and feature an in-house design team that works on designer collaborations. However, Hem does not provide in-house design services or a registry. Their service strategy focuses on providing customers with a range of high-quality products with the convenience of delivery, warranties, and extra services such as free swatches and designer collaborations.

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White Glove Delivery

White Glove Delivery to Select Cities

Registry Available


Made-to-Order Items


Free Swatches



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Sustainability Mission

Hem is committed to sustainability by focusing on four key areas: local production, logistics, build quality and materials. Production takes place in Europe and India, where the highest environmental and social standards are adhered to throughout the supply chain. Logistics are optimized with full truckloads and ocean containers, while build quality is achieved with durable fabrics and a 0% claims target. Materials are carefully selected for quality and sustainability standards; steel is made from at least 20% recycled content, fabrics are EcoTex or Ecolabel certified, leathers produced in accordance with international standards for animal welfare, foam is REACH certified, and timber responsibly sourced within the EU.

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Sustainable Product Certifications and Programs

EcoTex, Ecolabel, Martindale Test and REACH are sustainable product certifications used by the retailer Hem to ensure their products adhere to the highest environmental and social standards. EcoTex certified fabrics have a minimum of 70,000 Martindale and all steel is made from at least 20% recycled content. Leathers are produced in accordance with international standards for animal well being and have full traceability back to the farm. All foam is REACH certified timber is responsibly sourced within the EU. These certifications demonstrate Hem's commitment to sustainability and their efforts to reduce waste while increasing quality.

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Sustainable and Equitable Labor Programs

Hem works with local manufacturers and craft people to ensure the highest environmental and social standards are met, adhering to EU environmental standards and industry certifications. They partner with suppliers that embody their values, employing certified processes targeted at environmentally and socially responsible practices. Hem also uses GoodWeave-certified manufacturers in India for their rug collections, guaranteeing sustainable and equitable labor programs.

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Frequently Asked Questions

Where is Hem furniture produced?

Hem furniture is produced across a global network of manufacturing sites. Hem partners with factories located in countries such as Lithuania, Latvia, Italy, Poland, Portugal, Slovenia, and Sweden. These facilities are chosen for their expertise in specific materials and manufacturing techniques, ensuring high-quality and well-crafted furniture that aligns with Hem's design ethos.

Who owns Hem?

Hem was originally founded by Petrus Palmér, one of the co-founders of the acclaimed design brand One Nordic, which later evolved into Hem. As of my knowledge cutoff in 2023, it remains a privately owned company. Petrus Palmér, with his entrepreneurial spirit and background in design, continues to lead the company, focusing on Hem's mission to create original, timeless furniture accessible to the design-savvy public.

What is Hem known for in the design world?

Hem is recognized for its commitment to contemporary design and collaborations with renowned designers and artists worldwide. The company stands out for its innovative approach to customization, allowing customers to tailor products to their preferences online. Its catalog boasts a range of furniture, lighting, and accessories characterized by Scandinavian design principles—minimalism, functionality, and a focus on detail.

How does Hem ensure the sustainability of its furniture?

Hem is committed to sustainability in its manufacturing processes, from the selection of materials to the end product. The company prioritizes the use of responsibly sourced materials, such as FSC-certified wood, recycled fabrics, and metals. Hem also focuses on creating durable, long-lasting designs to minimize environmental impact and has implemented practices to reduce waste and carbon footprint throughout the production and supply chain.

What is Hem's return policy on furniture?

Hem offers a customer-friendly return policy to ensure satisfaction with your purchase. Customers have the right to return products within a specified period, typically 14 days after delivery, for a refund or exchange. The items must be in their original condition and packaging to be eligible for return. Detailed return instructions are provided on Hem's website, and it is advised that customers review the return policy specific to their location to understand any variations that might apply.

Does Hem offer warranties on their furniture?

Hem provides a limited warranty on all its furniture to cover potential manufacturing defects. The standard warranty period typically covers the first few years following purchase, and it includes issues like faulty workmanship or materials. Customers are urged to consult the warranty specifics on Hem's website or contact customer support for exact terms and duration of warranty coverage.

Can customers visit a Hem showroom or physical store?

While Hem operates primarily as an online retailer, they occasionally offer showrooms or physical retail experiences in select locations around the world. To find out if there is a Hem showroom or pop-up store near you, check the latest information on Hem's website under the store locator or events section. Customers can also view virtual showroom tours or request samples of materials when shopping online to aid in their purchasing decision.

How can customers get in touch with Hem's customer service?

Hem provides various methods to contact their customer support team for inquiries or assistance:

  • Email: Reach out via the customer service email address listed on the contact page of Hem's website.
  • Phone: Call the customer support number during the business hours posted on their website.
  • Contact Form: Fill out a form directly on the Hem website, and the support team will respond accordingly.

For timely and efficient assistance, Hem encourages customers to have their order details ready when reaching out to the customer service team.

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Self-Claimed Sustainability

Hem great design can enrich lives. That’s what we believe at Hem. As an independent design brand and platform for progressive thinking, we aim to inspire the creative community through collaboration, innovation and experimentation.We collaborate with vanguard designers and renowned European manufacturers to deliver


Artisan Handmade


Assembled in the USA

Assembled in the USA






Salvaged Wood

Water-Based Finishes

Water Efficient

Recycled Water

Organic Cotton

Responsibly Sourced Materials

Eco Delivery


Christi Farrell

Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.

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