The Citizenry

The Citizenry is a Dallas-based retailer founded in 2014 that specializes in ethically crafted and sustainably sourced home goods. With a focus on celebrating the people behind their products, they travel the world to partner with master artisans, blending modern style with time-tested techniques. By eliminating middlemen and selling directly to customers online, The Citizenry offers handmade goods at more reasonable prices than traditional luxury boutiques. They prioritize fair trade standards, paying artisans fairly for their skills, and are committed to sustainability with organic materials, non-toxic certifications, responsible forestry methods, and ethical sourcing of wool and leather.

Image source:

The Citizenry



Dallas, Texas

Year Founded


Parent Company


Related Brands

William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation


Welcome Discount


Price Range


Free Shipping

On Select Items

Return Policy




Global Modern

Design Services

Not Available

Designer Collaborations



Quality Level


Reviews on Website


Furniture Product Warranty



The Citizenry is a retailer that operates through both online and showroom channels, offering a range of furniture and furnishings. They have a trade program in place, which includes a 10% trade discount. With their focus on quality craftsmanship and sustainable materials, The Citizenry strives to provide customers with unique and responsibly-made products for their homes. Through their online platform and physical showrooms, they aim to create an immersive shopping experience that allows customers to discover and purchase thoughtfully designed pieces for their living spaces.

Scroll back to top ↑

Store Types

Online, Showroom

Product Types

Furniture, Furnishings

Trade Program


Trade Discount



The Citizenry is a company that offers White Glove Delivery for their products. While they do not specify a product warranty, they do offer made-to-order items and the option to purchase swatches for a fee. However, they do not have an in-house design team or offer designer collaborations. In addition, they do not provide in-house design services or have a registry available for customers. Overall, The Citizenry focuses on delivering high-quality products with personalized options, but does not offer extensive design or collaboration services.

Scroll back to top ↑

White Glove Delivery

White Glove Delivery

Registry Available


Made-to-Order Items


Free Swatches

Available for a Fee

The Citizenry

Image source:

The Citizenry

Sustainability Mission

The Citizenry is a retailer that prioritizes people and the planet, offering home goods with soul and a story. They celebrate the individuals behind their products, fostering connections across cultures and continents. Their designs combine ethical craftsmanship with elevated design, guaranteeing fair trade processes and paying double the wage requirement. Partnering with master artisans, they create exclusive collections using all-natural materials and age-old craft techniques that have low carbon emissions and zero waste. The Citizenry is committed to sustainability, sourcing organic cotton, ensuring nontoxic bedding, responsibly sourcing wood products, and ethically sourcing wool and leather materials.

Scroll back to top ↑

Sustainable Product Certifications and Programs

The Citizenry is a home goods retailer that prioritizes sustainability and ethical practices. They have 100% of their products made with fair trade processes audited by the World Fair Trade Organization. They pay double the fair trade wage requirement and partner with master artisans from around the world to create exclusive collections. The products are crafted using all-natural, organic materials and age-old, small batch craft techniques, resulting in low carbon emissions and zero waste. Their cotton bedding and bath towels are certified organic by GOTS, while their bedding and bath essentials are free of harmful chemicals according to OEKO-TEX® standards. Additionally, 100% of their wood products are responsibly sourced, some being certified by FSC or SVLK, and their wool and leather materials are ethically sourced.

Scroll back to top ↑

Sustainable and Equitable Labor Programs

The Citizenry is a home retailer that prioritizes sustainable and equitable labor practices. They partner with master artisans from around the world to create exclusive collections, ensuring that every design is crafted with fair trade standards. The company pays 2x the fair trade wage requirement, setting new standards for social responsibility. In fact, they are the first home retailer to have 100% of their products audited and guaranteed by the World Fair Trade Organization. Additionally, The Citizenry sources their materials responsibly, using organic cotton, nontoxic bedding, sustainably sourced wood, and ethically sourced wool and leather.

Scroll back to top ↑

Frequently Asked Questions

Where Is The Citizenry Furniture Made?

The Citizenry furniture is handcrafted globally by artisans from around the world. The company partners with craftspeople from countries such as Mexico, Morocco, India, and Peru to produce a variety of unique furniture pieces. Each item in The Citizenry's collection is made using traditional techniques passed down through generations, ensuring authentic, high-quality craftsmanship.

Who Owns The Citizenry?

The Citizenry is owned by Carly Nance and Rachel Bentley, who co-founded the company on the principles of sustainability, fair trade, and artisanal craftsmanship. The business was established with the goal to build a direct link between consumers and artisans from around the globe, offering a curated collection of home goods with a story and a soul.

What Materials Does The Citizenry Use in Their Furniture?

The Citizenry selects high-quality, sustainable materials for their furniture, including natural fibers, solid hardwoods, and heirloom-quality textiles. The choice of materials is deeply rooted in the traditional methods used by their artisan partners. The company ensures that the resources used are locally sourced, eco-friendly, and contribute to the longevity of the final product.

How Does The Citizenry Ensure Ethical Production Practices?

The Citizenry is committed to ethical production practices. They collaborate with artisan groups that provide fair wages, comfortable working conditions, and a safe environment. The company's model supports artisan entrepreneurs with grant programs and capacity building to grow their businesses and preserve their cultural heritage.

Can I See The Citizenry Furniture Before Purchasing?

While The Citizenry is primarily an online retailer, they occasionally offer pop-up experiences and events in select cities where customers can view and purchase their furniture. Potential buyers can sign up for the company's newsletter or follow them on social media to stay updated on these events.

How Do I Care for The Citizenry Furniture?

Proper care of The Citizenry furniture depends on the materials and the construction of each piece. General care tips include:

  • For wood furniture, wipe with a soft, dry cloth and avoid using chemical cleaners.
  • Textile items such as rugs or pillows should be cleaned in accordance with the specific fabric care instructions provided by The Citizenry.
  • For leather goods, use a clean, damp cloth for spot cleaning and apply a leather conditioner periodically to maintain its quality.

Always refer to the individual care instructions that come with each piece for the best maintenance practices.

Does The Citizenry Offer a Warranty On Their Furniture?

The Citizenry stands behind the quality of their products and offers a limited warranty that covers manufacturing defects in materials and workmanship. The duration and specifics of the warranty can vary by product, and any claims should be submitted through The Citizenry's customer service.

How Can I Contact The Citizenry Customer Service?

For any inquiries or customer support needs, The Citizenry customer service can be reached through the following methods:

  • Email: Send your questions to the customer service email provided on The Citizenry's website.
  • Contact Form: Fill out the contact form available on their website for a response from the support team.
  • Social Media: Reach out to The Citizenry through their social media platforms, where they actively engage with customers.

They strive to provide excellent service and are ready to assist with any questions or concerns regarding their furniture.

Scroll back to top ↑

Self-Claimed Sustainability

Hem great design can enrich lives. That’s what we believe at Hem. As an independent design brand and platform for progressive thinking, we aim to inspire the creative community through collaboration, innovation and experimentation.We collaborate with vanguard designers and renowned European manufacturers to deliver


Artisan Handmade


Assembled in the USA

Assembled in the USA






Salvaged Wood

Water-Based Finishes

Water Efficient

Recycled Water

Organic Cotton

Responsibly Sourced Materials

Eco Delivery


Christi Farrell

Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.

Subscribe to our newsletter for updates!

More from Studio Marlowe