Where is Hay furniture made?
Hay furniture is produced by a combination of in-house crafting and collaboration with international experts and local manufacturers. The brand's items are made in Denmark and other countries within Europe, as well as through select outsourcing arrangements to ensure quality and design integrity in places like Asia.
Who owns Hay?
Hay is a Danish design company that was founded by Mette and Rolf Hay in 2002. In 2018, Hay entered into a strategic partnership with Herman Miller, a global provider of furnishings and related technologies and services. While Mette and Rolf Hay continue to lead the creative direction of their namesake brand, Herman Miller holds a significant interest in the company as part of their portfolio of brands.
How can I maintain the quality of my Hay furniture?
To maintain the appearance and functionality of Hay furniture, regular care is essential:
- Dust and clean regularly: Use a soft cloth or a feather duster to remove dust particles. For deeper cleaning, follow the guidelines specific to the material of your furniture.
- Protect from sunlight: Prolonged exposure to direct sunlight can fade colors and damage materials. Position your furniture away from sunlight or draw shades to mitigate exposure.
- Promptly address spills: Blot any spills immediately with a slightly damp cloth and avoid harsh cleaning agents unless recommended by the manufacturer.
- Follow specific care instructions: Each piece of Hay furniture may come with its own set of care instructions tailored to its materials and finishes.
Can customers return Hay furniture?
Customers can usually return their Hay furniture within a specified time frame, as long as they comply with the company's return policy. The terms such as the return window and condition of the product for eligibility will vary based on the retailer or distributor's policy. It is necessary to consult the source of purchase for detailed information on returns and exchanges.
Does Hay offer a warranty on their furniture?
Hay offers a warranty that covers manufacturing defects in materials and workmanship for a period from the date of purchase. The length and specifics of the warranty may depend on the category of the product. Customers are encouraged to retain their purchase receipts and to contact the retailer for warranty claims.
Hay's customer support can be reached via several methods:
- Email: Customer support email addresses can typically be found on Hay's official website.
- Phone: Hay provides customer service phone numbers for direct voice support.
- Contact Form: A contact form may be available on Hay's website for convenience and record-keeping.
Before reaching out, it may be helpful to have relevant information about your purchase handy to expedite the assistance process.
Are there Hay showrooms or places to view the furniture in person?
Yes, Hay has both brand-owned showrooms and collaborates with a network of authorized dealers around the world. Customers interested in experiencing Hay furniture firsthand can visit one of these showrooms. Check the official Hay website for a list of locations and operating hours to plan your visit.
