HAY is a Danish design company that was founded in 2002 with the mission to provide good design to everyone. They offer high-quality furniture, lighting, and accessories that are inspired by art, architecture, and fashion. Their products are designed to be used in a diversity of environments and suit many needs. HAY is committed to sustainability, creating long-lasting products with minimal environmental impact and using innovative materials from development to production. They partner with Maersk ECO Delivery for their ocean transport and have eco-labels such as OEKO-TEX® certification and the Nordic Swan Ecolabel on many of their accessories.

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Copenhagen, Denmark

Year Founded


Parent Company

MillerKnoll, Inc

Related Brands

William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation


Welcome Discount

Free Shipping

Price Range


Free Shipping

On Select Items

Return Policy




Danish Modern

Design Services

Not Available

Designer Collaborations



Quality Level


Reviews on Website


Furniture Product Warranty



This retailer offers a wide range of furniture and furnishings through both online retail channels and showrooms. They have a trade program in place that provides customers with a 20% discount on their purchases. The combination of online shopping, physical showrooms, and the trade program allows them to reach a wide variety of customers across different demographics, providing them with the convenience of shopping from home or the experience of shopping in-store. This distribution strategy makes it easy for customers to find the perfect piece to fit their needs while still receiving great value.

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Store Types

Online, Showroom

Product Types

Furniture, Furnishings

Trade Program


Trade Discount



Hay White Glove Delivery is a premier retailer offering a variety of products with a product warranty. The company offers made to order items and free swatches, as well as an in-house design team and designer collaborations. Unfortunately, they do not offer in-house design services. Customers can expect an exceptional shopping experience with access to high quality products, reliable delivery services and helpful customer support. They strive to provide an enjoyable customer experience by providing personalized service and innovative solutions.

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White Glove Delivery

White Glove Delivery

Registry Available


Made-to-Order Items


Free Swatches



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Sustainability Mission

HAY focuses on developing long-lasting products that reduce environmental impact. Recycled materials, FSC-certified wood and water-based lacquer are used to optimize sustainability, with many eco-certified products. The majority of wooden furniture is produced with a low VOC water-based lacquer for a healthier working environment and longer lifetime. All certified products have undergone emission testing at independent laboratories to meet air quality emission requirements and reduce exposure to air pollution. FSC-certified wood ensures the product has been produced in a socially, economically, and environmentally responsible way. ECOLabeled products are evaluated for the entire life cycle; design features enable disassembly and recycling of the product at the end of its life. ECO Delivery replaces fossil fuels with sustainable low-carbon fuel certified by ISCC body and manufactured from recycled sustainable biomass. Accessories are designed as eco-friendly alternatives to single use plastic products such as reusable shopping bags, straws and water bottles.

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Sustainable Product Certifications and Programs

HAY develops long-lasting products that are designed to minimise environmental impact, using sustainable materials such as recycled materials and FSC-certified wood. The majority of products comply with international standards for strength, durability and safety. Water-based lacquer is often more durable than PU lacquer, contributing to a healthier working environment and better indoor climate. SCS Indoor Advantage™ Gold certificate is awarded to products that meet strict indoor air quality emission requirements. FSC™ certified wooden furniture is sourced from sustainable forests with responsible management reducing deforestation and preserving the future of forests. Nordic Swan Ecolabel evaluates the environmental impact of specific product types while EU Ecolabel limits exposure to air pollution improving air quality. OEKO-TEX® Standard 100 ensures no hazardous substances are added and VOC emissions meet criteria for an environmentally friendly product.

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Sustainable and Equitable Labor Programs

HAY is committed to ethical and fair labor standards, working with accredited suppliers who support the well-being of their employees. They ensure that their workers receive a living wage and safe working conditions, as well as access to education and training. HAY also requires compliance with national labor laws, including a ban on child labor and forced labor. They strive to use sustainable production methods wherever possible, minimizing the environmental impact of their operations.

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Frequently Asked Questions

Where is Hay furniture made?

Hay furniture is produced by a combination of in-house crafting and collaboration with international experts and local manufacturers. The brand's items are made in Denmark and other countries within Europe, as well as through select outsourcing arrangements to ensure quality and design integrity in places like Asia.

Who owns Hay?

Hay is a Danish design company that was founded by Mette and Rolf Hay in 2002. In 2018, Hay entered into a strategic partnership with Herman Miller, a global provider of furnishings and related technologies and services. While Mette and Rolf Hay continue to lead the creative direction of their namesake brand, Herman Miller holds a significant interest in the company as part of their portfolio of brands.

How can I maintain the quality of my Hay furniture?

To maintain the appearance and functionality of Hay furniture, regular care is essential:

  • Dust and clean regularly: Use a soft cloth or a feather duster to remove dust particles. For deeper cleaning, follow the guidelines specific to the material of your furniture.
  • Protect from sunlight: Prolonged exposure to direct sunlight can fade colors and damage materials. Position your furniture away from sunlight or draw shades to mitigate exposure.
  • Promptly address spills: Blot any spills immediately with a slightly damp cloth and avoid harsh cleaning agents unless recommended by the manufacturer.
  • Follow specific care instructions: Each piece of Hay furniture may come with its own set of care instructions tailored to its materials and finishes.

Can customers return Hay furniture?

Customers can usually return their Hay furniture within a specified time frame, as long as they comply with the company's return policy. The terms such as the return window and condition of the product for eligibility will vary based on the retailer or distributor's policy. It is necessary to consult the source of purchase for detailed information on returns and exchanges.

Does Hay offer a warranty on their furniture?

Hay offers a warranty that covers manufacturing defects in materials and workmanship for a period from the date of purchase. The length and specifics of the warranty may depend on the category of the product. Customers are encouraged to retain their purchase receipts and to contact the retailer for warranty claims.

How can I contact Hay customer support?

Hay's customer support can be reached via several methods:

  • Email: Customer support email addresses can typically be found on Hay's official website.
  • Phone: Hay provides customer service phone numbers for direct voice support.
  • Contact Form: A contact form may be available on Hay's website for convenience and record-keeping.

Before reaching out, it may be helpful to have relevant information about your purchase handy to expedite the assistance process.

Are there Hay showrooms or places to view the furniture in person?

Yes, Hay has both brand-owned showrooms and collaborates with a network of authorized dealers around the world. Customers interested in experiencing Hay furniture firsthand can visit one of these showrooms. Check the official Hay website for a list of locations and operating hours to plan your visit.

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Self-Claimed Sustainability

Hem great design can enrich lives. That’s what we believe at Hem. As an independent design brand and platform for progressive thinking, we aim to inspire the creative community through collaboration, innovation and experimentation.We collaborate with vanguard designers and renowned European manufacturers to deliver


Artisan Handmade


Assembled in the USA

Assembled in the USA






Salvaged Wood

Water-Based Finishes

Water Efficient

Recycled Water

Organic Cotton

Responsibly Sourced Materials

Eco Delivery


Christi Farrell

Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.

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