Pottery Barn

Pottery Barn is an iconic home furnishings retailer that has provided quality, value and beautiful design for over 70 years. It has stores and catalogs around the world, as well as a website. Its sustainability mission includes planting 6 million trees by 2023, reaching 100% responsibly sourced cotton, investing in Fairtrade Community Development Funds, and reducing its carbon footprint. Its headquarters are based in San Francisco, California where it was founded in 1949.

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Pottery Barn



San Francisco, California

Year Founded


Parent Company

Williams-Sonoma, Inc.

Related Brands

William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation


Welcome Discount


Price Range


Free Shipping

On Select Items

Return Policy




Traditional, Transitional

Design Services


Designer Collaborations



Quality Level


Reviews on Website


Furniture Product Warranty



Pottery Barn offers a wide range of furniture and furnishings for purchase through their online retail channel and in-store showrooms. To support their customers, Pottery Barn provides a trade program with a 20% discount for eligible business customers. This allows professional interior decorators, designers, architects, and other trade professionals to access the high quality products that Pottery Barn has to offer at reduced prices. With this distribution strategy, Pottery Barn is able to provide quality furniture and furnishings to both consumers and businesses alike.

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Store Types

Online, Showroom

Product Types

Furniture, Furnishings

Trade Program


Trade Discount



Pottery Barn is a home decor and furniture retailer that offers a range of products, including made-to-order items and free swatches. Their in-house design team, designer collaborations, and in-house design services offer customers the ability to customize their purchase to match their individual style. White Glove Delivery is available for customers who wish to have their purchase shipped with extra care. Registry services are also offered for customers who are looking for the perfect gift for any special occasion.

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White Glove Delivery

White Glove Delivery

Registry Available


Made-to-Order Items


Free Swatches


Pottery Barn

Image source:

Pottery Barn

Sustainability Mission

Pottery Barn is committed to sustainability by planting 6 million trees in partnership with the Arbor Day Foundation, sourcing 100% responsibly sourced cotton, keeping products and materials out of landfills, investing $7.2M in Fairtrade community development funds and reducing their carbon footprint. All products are organic cotton, reclaimed, recycled, handcrafted, or contract grade. This helps reduce collective carbon footprint and restore vulnerable forests. Pottery Barn is dedicated to making a positive impact on the environment.

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Sustainable Product Certifications and Programs

Pottery Barn is certified by GOTS, FSC, OEKO-TEX® Standard 100, and Greenguard Gold. These certifications ensure that the products are sustainably sourced and manufactured with the highest standards in terms of health and environmental protection. They also help to reduce the company’s carbon footprint by committing to reduce emissions across operations.

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Sustainable and Equitable Labor Programs

Retailer has partnered with the Better Cotton Initiative, Renewal Workshop, HERproject, Nest's Ethical Handcraft Program and Fair Trade USA Certified to invest $7.2 million in fairtrade community development funds, impacting over 13,000 workers. These programs focus on providing equitable labor conditions and creating better livelihood opportunities for communities by investing in health clinics, groceries and water filtration systems. Additionally, the retailer is committed to reducing their carbon footprint through science-based targets initiatives.

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Frequently Asked Questions

Where is Pottery Barn furniture made?

Pottery Barn sources its furniture from a global network of artisans and manufacturers. While they do not disclose specific factory locations for all products, many of their items are crafted in the United States, and they have worldwide partnerships, including in countries like China, Vietnam, the Philippines, and Indonesia. The company emphasizes quality and sustainability in their manufacturing processes.

Who owns Pottery Barn?

Pottery Barn is owned by Williams-Sonoma, Inc., a leading American retail company that also owns other well-known home furnishings brands like West Elm and Williams-Sonoma Home. Williams-Sonoma, Inc. acquired Pottery Barn in 1986 and has since developed it into a prominent and respected home furnishings retailer with a strong online and physical presence.

What is Pottery Barn's commitment to sustainability?

Pottery Barn is committed to sustainability and responsible sourcing. They have various initiatives in place such as the use of organic cotton, Forest Stewardship Council (FSC) certified wood, and recycled materials. Their goal is not only to lower the environmental footprint but also to influence their supply chain favorably. They prioritize ethical production practices and aim to increase the percentage of their sustainable products each year.

Can I custom order furniture from Pottery Barn?

Yes, Pottery Barn offers a range of customizable furniture options. Customers can personalize their furniture by selecting from various fabrics, finishes, and sizes to create a piece that fits their specific style and space requirements. Custom orders will require a longer lead-time for delivery, and details on this process can be found on their website or by contacting customer service.

Does Pottery Barn offer a warranty on their furniture?

Pottery Barn stands behind the quality of their products and offers a limited warranty on their furniture. This typically protects against certain manufacturers' defects for a specified period after purchase. However, it does not cover normal wear and tear or damage from improper use or accidents. It's recommended for customers to review the warranty information for specific items on the Pottery Barn website or inquire with their customer service for more details.

How can I get in touch with Pottery Barn's customer service?

If you have questions or need assistance regarding Pottery Barn furniture, their customer service team is available to help. Customers can contact Pottery Barn through:

  • Phone: By calling the customer service number listed on their website.
  • Email: By sending an inquiry to the customer service email address also found on the website.
  • Live Chat: For immediate assistance, live chat support is available on their website during business hours.

Pottery Barn prides itself on responsive and helpful customer service, striving to ensure a positive shopping experience.

Are there physical Pottery Barn stores I can visit?

Definitely! Pottery Barn has a number of brick-and-mortar stores across the United States and internationally. Customers can visit these stores to see and feel the furniture, get design inspiration, and speak with sales associates. Store locations and hours are listed on the Pottery Barn website, where you can also find tools to locate the closest store and plan your visit.

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Self-Claimed Sustainability

Hem great design can enrich lives. That’s what we believe at Hem. As an independent design brand and platform for progressive thinking, we aim to inspire the creative community through collaboration, innovation and experimentation.We collaborate with vanguard designers and renowned European manufacturers to deliver


Artisan Handmade


Assembled in the USA

Assembled in the USA






Salvaged Wood

Water-Based Finishes

Water Efficient

Recycled Water

Organic Cotton

Responsibly Sourced Materials

Eco Delivery


Christi Farrell

Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.

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