Wayfair is a global online retailer based in Boston, Massachusetts, with headquarters in Berlin as well. Founded in 2002 by Niraj Shah and Steve Conine, Wayfair offers millions of products for every part of the home. They aim to help customers create spaces that reflect their individual style and needs. With a focus on sustainability, Wayfair has implemented initiatives such as the Shop Sustainably program, responsible sourcing practices, and efforts to reduce waste throughout their supply chain. Their commitment to providing a diverse and equitable workplace is evident through their focus on employee growth and input.

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Boston, Massachusetts

Year Founded


Parent Company


Related Brands

William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation


Welcome Discount


Price Range


Free Shipping

On Orders Over $35

Return Policy





Design Services

Not Available

Designer Collaborations



Quality Level


Reviews on Website


Furniture Product Warranty



Wayfair is a retail company that operates both online and through showrooms. They specialize in selling furniture and furnishings to customers. Wayfair also offers a trade program, allowing professionals in the industry to benefit from a 10% trade discount when purchasing their products. With a wide range of products available and the convenience of online shopping or showroom browsing, Wayfair aims to provide customers with quality furniture and furnishings for their homes or businesses.

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Store Types

Online, Showroom

Product Types

Furniture, Furnishings

Trade Program


Trade Discount



Wayfair offers White Glove Delivery and provides a product warranty for their items. However, they do not offer a registry service or made-to-order items. Free swatches and in-house design services are also unavailable. Wayfair does not have an in-house design team nor any collaborations with designers. Their service strategy focuses on efficient delivery and quality assurance, but doesn't include personalized design services or offerings for special occasions like registries or custom-made items.

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White Glove Delivery

White Glove Delivery

Registry Available


Made-to-Order Items


Free Swatches



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Sustainability Mission

Wayfair's sustainability mission focuses on three pillars: Our Communities, Our Workplace, and Our Planet. They prioritize social impact by supporting local communities through partnerships and employee engagement. In the workplace, they strive for diversity, equity, and growth for all employees. For the planet, Wayfair addresses emissions and waste in their supply chain while empowering customers to make sustainable purchasing decisions. They have achieved significant milestones such as expanding their Shop Sustainably program, investing in renewable energy sources, and achieving high curbside recyclability of packaging materials. Wayfair is committed to responsible sourcing and reducing waste throughout their operations.

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Sustainable Product Certifications and Programs

Wayfair is committed to sustainability, with a focus on responsible sourcing and packaging. They adhere to strict human rights, labor, and environmental protection standards in their procurement and manufacturing processes. They offer products that meet global environmental and social certifications or standards, such as Greenguard Gold Certified, indicating lower environmental impacts and improved air quality. Wayfair also evaluates renewable energy and carbon-reduction strategies for their operations, investing in renewable energy credits for their most energy-intensive sites. Their packaging team works to use efficient and sustainable materials while ensuring products arrive damage-free with a lower environmental footprint.

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Sustainable and Equitable Labor Programs

Wayfair has implemented equitable labor programs that prioritize diversity, inclusion, and employee growth. They strive to create a culture where every employee is valued and encouraged to contribute. The company focuses on making the workplace more diverse and equitable and enables employee input across the business. Wayfair is committed to responsible sourcing, ensuring suppliers adhere to strict human rights, labor, and environmental protection standards. They also invest in renewable energy credits for energy-intensive sites and donate furniture to local nonprofits, reducing waste and benefiting families in need. Wayfair's Shop Sustainably feature allows customers to easily find products with lower environmental impacts.

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Frequently Asked Questions

Where is Wayfair furniture made?

Most of Wayfair's furniture is sourced from a large network of suppliers around the globe. These suppliers are predominantly located in the United States, Canada, Germany, Ireland, the United Kingdom, China, and India.

Who owns Wayfair?

Wayfair is a publicly-owned company traded on the New York Stock Exchange under the ticker symbol W. It was founded by Niraj Shah and Steve Conine in 2002, who continue to be involved with the company with Shah serving as CEO and Co-Chairman and Conine as Co-Chairman.

What types of furniture does Wayfair offer?

Wayfair offers a diverse range of furniture including indoor furniture such as sofas, beds, dining tables, and desks, as well as outdoor furniture like patio sets and garden chairs. They cater to various styles from modern and contemporary to traditional and rustic.

Is Wayfair's furniture considered eco-friendly?

Wayfair offers a selection of eco-friendly furniture which is marketed under their "sustainable" range. These products are made from materials that have a lower environmental impact, such as responsibly sourced wood or recycled materials.

How can I ensure the Wayfair furniture I am buying is of good quality?

To assess the quality of Wayfair furniture, consider the following steps:

  • Read customer reviews and ratings on the product pages, which can provide real-life insights into the furniture's durability and craftsmanship.
  • Examine the specifications section for details about the materials used in each piece of furniture.
  • Look for any certification or warranty information which can often indicate a level of quality assurance from the manufacturer.

What is Wayfair's return policy on furniture?

Wayfair typically offers a return policy where customers can return products within 30 days of delivery for a refund or store credit, provided the items are in their original condition and packaging. However, always check the specific details for each item as return policies can vary.

Can I get assembly services for Wayfair furniture?

Yes, Wayfair offers assembly services for many of their furniture items through a partnership with Handy, a platform for home services. The option for assembly can often be added at checkout for an additional fee.

Is there a warranty on Wayfair furniture?

Certain Wayfair furniture products come with a limited warranty provided by the manufacturer which typically covers defects in materials and workmanship for a set time period after the purchase. Customers should refer to product details or contact Wayfair's customer service for warranty information on specific items.

How do I contact Wayfair customer support for issues with my furniture?

Wayfair offers customer support through various channels including:

  • Phone: Contact them through their customer service hotline.
  • Email: Send an email for inquiries or support issues.
  • Live Chat: Use the live chat feature on their website for immediate assistance.

Does Wayfair have any physical store locations?

As predominantly an online retailer, Wayfair does not maintain traditional physical store locations. However, they have occasionally opened pop-up shops or showroom experiences for limited periods. Customers should check Wayfair's website or contact customer service for updates on any physical retail experiences.

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Self-Claimed Sustainability

Hem great design can enrich lives. That’s what we believe at Hem. As an independent design brand and platform for progressive thinking, we aim to inspire the creative community through collaboration, innovation and experimentation.We collaborate with vanguard designers and renowned European manufacturers to deliver


Artisan Handmade


Assembled in the USA

Assembled in the USA






Salvaged Wood

Water-Based Finishes

Water Efficient

Recycled Water

Organic Cotton

Responsibly Sourced Materials

Eco Delivery


Christi Farrell

Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.

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