Wayfair is a global online retailer based in Boston, Massachusetts, with headquarters in Berlin as well. Founded in 2002 by Niraj Shah and Steve Conine, Wayfair offers millions of products for every part of the home. They aim to help customers create spaces that reflect their individual style and needs. With a focus on sustainability, Wayfair has implemented initiatives such as the Shop Sustainably program, responsible sourcing practices, and efforts to reduce waste throughout their supply chain. Their commitment to providing a diverse and equitable workplace is evident through their focus on employee growth and input.
Image source:
Wayfair
Curated by:
Christi Farrell, RA
Updated:
February 3, 2024
Headquarters
Boston, Massachusetts
Year Founded
2002
Parent Company
None
Related Brands
William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation
Welcome Discount
10%
Price Range
$$-$$$
Free Shipping
On Orders Over $35
Return Policy
30-day
Aesthetic
Varies
Design Services
Not Available
Designer Collaborations
Yes
Quality Level
Mid-High
Reviews on Website
No
Furniture Product Warranty
5-year
Wayfair is a retail company that operates both online and through showrooms. They specialize in selling furniture and furnishings to customers. Wayfair also offers a trade program, allowing professionals in the industry to benefit from a 10% trade discount when purchasing their products. With a wide range of products available and the convenience of online shopping or showroom browsing, Wayfair aims to provide customers with quality furniture and furnishings for their homes or businesses.
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Store Types
Online, Showroom
Product Types
Furniture, Furnishings
Trade Program
Yes
Trade Discount
10%
Wayfair offers White Glove Delivery and provides a product warranty for their items. However, they do not offer a registry service or made-to-order items. Free swatches and in-house design services are also unavailable. Wayfair does not have an in-house design team nor any collaborations with designers. Their service strategy focuses on efficient delivery and quality assurance, but doesn't include personalized design services or offerings for special occasions like registries or custom-made items.
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White Glove Delivery
White Glove Delivery
Registry Available
No
Made-to-Order Items
No
Free Swatches
No
Image source:
Wayfair
Wayfair's sustainability mission focuses on three pillars: Our Communities, Our Workplace, and Our Planet. They prioritize social impact by supporting local communities through partnerships and employee engagement. In the workplace, they strive for diversity, equity, and growth for all employees. For the planet, Wayfair addresses emissions and waste in their supply chain while empowering customers to make sustainable purchasing decisions. They have achieved significant milestones such as expanding their Shop Sustainably program, investing in renewable energy sources, and achieving high curbside recyclability of packaging materials. Wayfair is committed to responsible sourcing and reducing waste throughout their operations.
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Wayfair is committed to sustainability, with a focus on responsible sourcing and packaging. They adhere to strict human rights, labor, and environmental protection standards in their procurement and manufacturing processes. They offer products that meet global environmental and social certifications or standards, such as Greenguard Gold Certified, indicating lower environmental impacts and improved air quality. Wayfair also evaluates renewable energy and carbon-reduction strategies for their operations, investing in renewable energy credits for their most energy-intensive sites. Their packaging team works to use efficient and sustainable materials while ensuring products arrive damage-free with a lower environmental footprint.
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Ecolabel
SCS Indoor Advantage Gold
Martindale Test
Wayfair has implemented equitable labor programs that prioritize diversity, inclusion, and employee growth. They strive to create a culture where every employee is valued and encouraged to contribute. The company focuses on making the workplace more diverse and equitable and enables employee input across the business. Wayfair is committed to responsible sourcing, ensuring suppliers adhere to strict human rights, labor, and environmental protection standards. They also invest in renewable energy credits for energy-intensive sites and donate furniture to local nonprofits, reducing waste and benefiting families in need. Wayfair's Shop Sustainably feature allows customers to easily find products with lower environmental impacts.
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Most of Wayfair's furniture is sourced from a large network of suppliers around the globe. These suppliers are predominantly located in the United States, Canada, Germany, Ireland, the United Kingdom, China, and India.
Wayfair is a publicly-owned company traded on the New York Stock Exchange under the ticker symbol W. It was founded by Niraj Shah and Steve Conine in 2002, who continue to be involved with the company with Shah serving as CEO and Co-Chairman and Conine as Co-Chairman.
Wayfair offers a diverse range of furniture including indoor furniture such as sofas, beds, dining tables, and desks, as well as outdoor furniture like patio sets and garden chairs. They cater to various styles from modern and contemporary to traditional and rustic.
Wayfair offers a selection of eco-friendly furniture which is marketed under their "sustainable" range. These products are made from materials that have a lower environmental impact, such as responsibly sourced wood or recycled materials.
To assess the quality of Wayfair furniture, consider the following steps:
Wayfair typically offers a return policy where customers can return products within 30 days of delivery for a refund or store credit, provided the items are in their original condition and packaging. However, always check the specific details for each item as return policies can vary.
Yes, Wayfair offers assembly services for many of their furniture items through a partnership with Handy, a platform for home services. The option for assembly can often be added at checkout for an additional fee.
Certain Wayfair furniture products come with a limited warranty provided by the manufacturer which typically covers defects in materials and workmanship for a set time period after the purchase. Customers should refer to product details or contact Wayfair's customer service for warranty information on specific items.
Wayfair offers customer support through various channels including:
As predominantly an online retailer, Wayfair does not maintain traditional physical store locations. However, they have occasionally opened pop-up shops or showroom experiences for limited periods. Customers should check Wayfair's website or contact customer service for updates on any physical retail experiences.
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Contributor
Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.
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